NEWS BLOG AND LINKS - Year 2006
The Department for Work and Pensions, appoint Bryan Foss to chair the Client Standards Committee, which is responsible to the agencies main board and the Secretary of State (previously John Hutton, then Peter Hain), for compliance of client decision making standards, which are deployed through operational staff contact with clients and the service escalation and appeals processes.
Navigating a successful CRM implementation is the topic tackled by Bryan Foss and Liz Machtynger in the October edition of The Marketing Leaders online newsletter. See the article here
Public Sector and commercial companies can benefit from providing TA officers through improved leadership and asset management skills, Bryan Foss & Alison Bond are working with 151 Logistics Regiment to improve officer recruitment through online Halo surveys and board level HR contacts. L.Colonel Sam Evans outlines the case for board members in this www.None-Execs.com article, or link here for more on 151 Regiment.
The value of Non-Executive Directors to fast growing companies is summarised by CEO Mark Power in this article, published at www.Non-Execs.com. Bryan Foss has been a long term adviser to the CEO and board of www.ConcepGlobal.com
Bryan Foss works with Q.Know and CSC to develop and coordinate a joint Information Management offering for re-insurers Click here for details
ABA Research launch a new online research tool which dramatically reduces survey times and costs, while providing exceptionally high response rates and insights which are immedately actionable. Bryan Foss is working with ABA Research on business growth and launch planning activities, including marketing and distributor management. See The Halo Works for more information on this low cost PAYG service, which can be 'white labelled' as part of your own company's integrated solution set.
Concep Global host their first ever B2B client conference. This fully booked working conference featured top B2B marketing speakers and updates from Concep executives on new email, web, event, audit and survey solutions. See Concep Global Client Event Summary for more details of these new and well integrated digital communications offerings. Bryan works as a business growth adviser with the Concep executive team.
Q.Know (supplier of B2B desktop information solutions) win a further UK / US client and supplier management project with London Market based Financial Services company Carvill. Bryan Foss works with Q.Know as an adviser and connector within the Financial Services marketplace.
Concep (one of the UK's leading providers of digital communication tools and services for corporate clients), also launch a new brand identity to reflect its new business structure, which includes the opening of offices in New York and Sydney to service its global client base. Concep's new corporate identity has been designed to reflect the company's core values; expertise, innovation and people, and helps place it at the forefront of the corporate digital communications market. As a retained adviser, Bryan Foss has worked with the Concep team throughout the international expansion and corporate rebranding programme..Click here to see the new branding
The Non-Executive Director magazine features Bryan Foss in their August interview on managing risk for non executive directors and advisers to public and private organisations. Click here to view the interview
The Key Account Management workshop of 19th October 2006 was supported by Bryan Foss and led by Professor Malcolm McDonald and Peter Cheverton of Insight-MP. Click here for the brochure and full details
Other August news. Holidays in the UK and elsewhere (including Merlin's honeymoon) were accompanied by major business events including the Marketors luncheon at the Lord Mayor of London's Mansion House. Early August also included a visit to 151 Regiment of the British Army to discuss recruitment and marketing methods, accompanied by a 'Skill at Arms' shooting competition which was ably won by the officers of 151 Regiment despite the Marketors best efforts.
Aspen re case study for Q.Know B2B collaboration and Information management Systems. This case study introduces a unique Key Account Management support technology into the UK, initially through Lloyd's Of London and the London Insurance Market. The interview and writing of the case study was carried out by Bryan Foss. Click here to view the case study.
Bryan Foss presents at Brazil's CIAB Financial Services conference, 21,22,23 June 2006. In its 15th year edition, the CIAB - The Information Technology Congress and Exposition of Financial Institutions, promoted by FEBRABAN - The Brazilian Bank Federation, established itself as the most outstanding event of Latin America's financial sector. The numbers speak for themselves: 1,433 congress people, 14 thousand visitors (67% more than in the 2003 edition), 26 sessions held during the three days in three different auditoriums, 115 experts including lecturers and panel presentators, and 78 expositors with stands scatered about over an area of 14 thousand square meters. Conference brochure Bryan Foss interview Day 3 highlights
Foss Initiatives supports Sally Muggeridge (CEO) and the Industry & Parliamentary Trust in arranging an EU Parliamentary Seminar in Brussels. Business and public sector delegates toured the Brussels parliament and met with MEPs (including Richard Ashford, Kent & SE England), UK Council members (including David Eacott, FS regulatory compliance lead for the Foreign Office and FSA) and top lobbying consultants.
Professor Merlin Stone appears on two BBC Breakfast TV slots, also BBC News24, to comment on Customer Experience Management (CEM) in Contact Centres and more recently Powergen's decision to reopen UK call centres, click here to open a summary article
The UK Department for Work and Pensions appoint Bryan Foss to a DWP agency Audit Committee. A major change programme (the Operational Improvement Plan) is underway within the agency, in parallel to the Sir David Henshaw policy review. The terms of reference and agency business plan can be downloaded here Agency Assessment, Policy Review and 2006 / 7 Business Plan
Bryan Foss appointed as a Non-Executive Director of the UK Government Department for Work and Pensions. Effective March 15th Bryan joins one of the primary agency boards of the DWP as an Officer. The DWP aims are to promote opportunity and independence for all, help individuals achieve their potential through employment and to work to end poverty in all its forms. promote opportunity and independence for all through modern, customer-focused services. The DWP helps people to achieve their potential through employment, so that they are able to provide for their children and to work and save for secure retirement.
Foss Initiatives Limited writes for and supports the April launch of The Marketing Leaders .com which delivers a new website and newsletter for modern marketing, for professional marketers and managers with a passion for profit.
Foss Initiatives Limited leads the development of the Institute of Direct Marketing (IDM) first B2B focused marketing qualification. Sponsored by Professor Derek Holder (MD, IDM) and the IDM B2B Council, this initiative aims to provide the first recognised development path & assessment scheme for B2B marketers. Please contact us to have your say on the requirement and content for both a Certificate and Diploma level qualification
Foss Initiatives Limited supports the Institute of Direct Marketing (IDM) launch of a Business to Business (B2B) website. To meet the needs of B2B marketers the IDM will shortly be launching a B2B website, closely following their B2B annual conference (click here for B2B conference March 2006). The website will include B2B case studies, research and thought leadership articles, also details of B2B skills development workshops. Bryan Foss is an IDM B2B council member providing contributions and drive to this initiative, while Professor Merlin Stone leads a monthly newsletter and research exercise. Watch this space for the web link when launched.