OUR RECOMMENDED PARTNERS
Our Customer and Citizen Management Group (CCMG) is an informal forum of large and small companies, academics, professional bodies and charities, that contribute to research and development of leading edge customer management capabilities. Meetings have been held over many years and are attended by recommendation and invitation. While previously hosted in London by IBM and OgilvyOne, other sponsors are always welcome. Contact Prof. Bryan Foss or Prof. Merlin Stone for more information about our planned meetings and discussion topics.
Caseworks is one of Europe's leading providers of case study programmes and editorial services. This has been achieved through writing excellence, a thorough understanding of the sales process and expertise in business-to-business marketing. As technology and business writers, Caseworks also produces web site content, brochures, feature articles, white papers and newsletters. Contact Tony Linsell for full details.
Concep Global is a specialist provider of permission-based corporate email marketing solutions, offering extensive expertise in the creation and delivery of engaging corporate interactive email campaigns. Complimentary PR, web and design solutions complete an integrated approach to interactive communications, delivering end to end brand strategy. Contact Mark Power, Ed Weatherall (UK) or Anthony Green (US) for full details.
Customer Essential Assessments, practical implementation roadmaps and coaching support are provided through challenging customer management (CRM and B2C distribution) and key account management (B2B distribution) projects. The Customer Navigator toolset is a unique and experience-based implementation roadmap generator. Contact Liz Machtynger for full details.
Data Innovators Data Innovators are experts at utilizing data to drive increased business profits. Their primary expertise is in the management and analysis of customer related data to enable more effective and efficient customer acquisition, development, retention and win-back. However, they also have experience in areas such as fraud detection and insurance claims analysis. Broadly speaking they offer consultancy, project delivery and skills development services. These services are provided to companies in various industry sectors, including other service providers. Contact Richard Clarke for full details.
Linking Empathy & Profit Harding & Yorke are experts in measuring and improving Customer Experiences. Their aim is quite simple - to help you build and sustain great experiences for those who work for you, and with you. They provide a range of services to help you identify how you can provide truly world class sales and service delivery (this goes far further than simple Customer Satisfaction or Customer Service Measures). Most forward-thinking organisations recognise that their most important resource is human beings; those that have a colossal impact on the success and profitability of their businesses. So, Harding & Yorke have a passionate interest in people and their influence. This unique combination of experience and insight stems from involvement in a wide range of industry sectors, but all with a customer focus. Contact Jamie Lywood for full details.
Energise Business Coaching We have personally used and highly recommend Rachel Brushfield who explains 'We help you come up with your own insights, making you feel self-empowered, and we can share ideas and insights of our own. We have lots of practical tools, tips, ideas and information for you to help make change easy'.Click here for details and a mini-brochure. Contact Rachel Brushfield for full details.
The Financial Services Club provides a forum for industry debate with special focus on Capital markets, banking payment systems and Insurance. We take an active role in this community and have presented research and introduced additional new members. Contact CEO Chris Skinner or Andy Coppell for full details of meetings held every week at Lloyd's of London and other City locations.
The Halo Works Assist us with innovative market research and emerging measurement practices, adding practical market insights while motivating and rewarding growth. Alignment of organisations, culture and values to customer expectations is a special capability here. Contact Alison Bond or Trevor Millard for full details.
The Industry & Parliament Trust provide introductory workshops for business people to understand the workings of the UK and European parliaments, also debates with parliamentarians on key business and social issues. A Fellowship scheme supports the placement of parliamentarians into UK businesses to understand their challenges and the impact of UK and European regulation. We have provided content for 'The Bridge' magazine, attendees for courses and debates, contacts as corporate sponsors and links to industry bodies such as The FS Club (based at Lloyd's of London). Contact IPT CEO Sally Muggeridge for full details
iME (interact with me) is a unique and 'first to market' Business-by-Mobile solution provided by Applied Living Technologies. The iME SaaS solution provides rapid, low cost and ongoing market research and campaign delivery delivery capabilities via mobile phone across all industries in B2B, B2C and B2E situations. Contact Asit Sharma for full details.
Insight Marketing & People As worldwide Key Account Management (KAM) specialists Insight Marketing & People are recognised for their unique group and in-house KAM training and coaching, also for supporting KAM transformation projects and business-to-business growth. Primary focus areas are Leadership and Strategy, Global Account and Key Account Management, Value Creation and Value Capture. Contact Peter Cheverton or Kingsley Weber for full details.
Market Location - B2B Data List Provider is a specialist provider of data lists for B2B marketing, member of the B2B hub and primary sponsor of the Institute of Direct Marketing (IDM) and The Marketing Leaders quarterly B2B email newsletter and online B2B research series. Market Location also publish B2B Thought Leadership articles here
Mills Consultancy offers a wide range and variety of Training Courses and Consultancy services across a broad range of Sales and Marketing issues. Whether you are looking for Sales Training, Courses either to give Selling Skills to newly appointed Sales Representatives, help slightly more experienced Sales people brush up and refresh their selling skills, or whether you want your top salespeople to take advantage of the very latest thinking and techniques in Selling Skills and the Advanced selling process, then there is a Training Course for you. Contact Fred Mills for full details.
Mulberry House Consulting This leading customer experience assessment and journey planning consultancy works in both consumer and business interaction development projects , assessing Net Promoter Score (NPS) alongside the 360 degree perspectives and alignment of customers, employees and executives (Customer Experience Management). Contact David Hicks for full details.
New Life Network The UK's top one-stop careers stop, you will be amazed at the breadth of free and valuable information on redundancy and career changes. Contact Janet Davies for full details.
PostStone is a business research & consulting firm based in Toronto, Canada. PostStone specializes in partnering to provide the tools, structure and points-of-view needed to complete business tasks. PostStone has industry expertise in financial services, consumer products, retail, health sciences, information technology, business services and manufacturing. Contact Rick Wolfe for full details of their international experiences.
Quarto Consulting Has developed and deployed with us two specialist training courses for improved sales and dialogue management (based on our new Sense and Respond Marketing approaches) for customer facing and executive staff in financial services. Contact Kevin Martin for full details.
Shark Finesse Shark ROI software automates the creation of ROI business cases for presentation and budget approval. The company was founded to respond to the increasing demands on suppliers to provide business cases to customers. These business cases are required to help buyers secure scarce funding inside their own organisations by using key economic language to describe the benefits in the supplier solution. Contact John Stump in North America or Martin Southern for all other geographies.
TotalDI is the single 'go to point' for advice on mainframe Total Cost of Ownership (TCO) studies and mainframe cost reduction solutions. Contact Paul Buckley for your international contact in any geography.
Workshop Resources is an online source for training Games, exercises and resources - many are available FREE OF CHARGE. Whether you are a professional Management Trainer or someone looking to 'pep-up' your next staff meeting or in-house training session, there is probably something to inspire and assist you.
Prof. Bryan Foss and Prof. Merlin Stone